Frequently asked questions

Avenue Mine is an all-in-one platform for event planners. Browse curated venues and vendors, request quotes from up to three of each in a single RFP, compare proposals side-by-side, and book with confidence.

Corporate event planners, wedding coordinators, conference organizers — anyone bringing people together — plus the venues and vendors who make those events happen.

Browsing venues and vendors, and sending RFPs as a customer, is free. Vendors pay a subscription to receive leads and manage their bookings. See the pricing page for current plans.

Avenue Mine is launching across North America (United States and Canada). More regions are on the roadmap.

No — you can submit an RFP as a guest with just your contact details. Creating an account lets you track responses, compare proposals, and message vendors over time.

Every venue is verified before being listed. We confirm contact details, capacity, and availability. Listings with stale information are removed.

Yes. You can select up to 3 venues per RFP and they'll each receive your event details simultaneously. They reply with proposals you can compare side-by-side.

Sign up as a vendor, complete your venue profile (photos, capacity, amenities), and submit it for review. We aim to approve new listings within 2 business days.

Yes. From your vendor dashboard, mark unavailable dates so customers don't request those days. You can also pause your listing entirely.

Add specialty fields and notes when you set up your profile. Vendors can also message customers directly through the platform to clarify needs.

Catering, photography, DJs, AV / audio-visual, florists, event planners — plus venues. The list grows as we onboard more partners.

Yes. Vendors see new leads as they come in and can respond to whichever match their schedule and scope. There's no per-proposal fee.

Most vendors respond within 24-48 hours. You can set a response deadline when you submit your RFP, and we'll remind vendors as it approaches.

Yes. Once a vendor sends you a proposal, you can message them directly through Avenue Mine to ask questions or negotiate before approving.

Every vendor account is reviewed before going live. We confirm business details and contact information. Vendors are also rated by customers who book them.

Payments are processed by Stripe. Once you approve a proposal, the vendor sends a final agreement and invoice; deposits and final payments flow through Stripe under their terms.

Cancellation policies are set by each vendor and disclosed in their proposal. Read carefully before approving — once approved, a contract is in place between you and the vendor.

Avenue Mine doesn't charge customers a service fee on bookings. Vendors pay a subscription to access the platform. Payment processing fees are passed through from Stripe.

Refunds are handled directly with the vendor according to the policy stated in their proposal. If you can't resolve a refund issue, email [email protected] and we'll help mediate.

Yes. We never store credit card numbers — payments are tokenized and processed by Stripe (PCI Level 1 compliant).

Click "Sign Up" in the top-right of any page. Pick whether you're a customer (planning events) or a vendor (offering services), then complete your profile.

On the sign-in page, click "Forgot password?" and we'll email you a reset link. The link expires after 24 hours for security.

Email [email protected] from the address on file. We'll confirm and process the deletion within 30 days. Active bookings will be honored before the account is closed.

See our Privacy Policy for the complete list. In short: the contact details and event info you provide, your bookings and messages, and basic analytics about how the site is used.

Yes. From your account settings page, update your email address. We'll send a confirmation email to the new address to verify ownership.